This week we sat down with Peter Cheng, a phenomenal member of the Deco Lighting customer service team. He gave us a look into his experience as a Customer Service Representative and his life outside of work. Peter specializes in delivering the best care and attention to detail to our valued customer base. Peter’s larger-than-life personality and extensive product knowledge have made him a key player on the Deco team the past year and a half that he has been with the company.
DECO: What is a typical workday like for you?
Peter: I come in normally around 5:30am to 6:00am to start the day. I tackle all of the notifications that went out the evening before that consist of tracking information and order confirmations to ensure that all of the accounts that I look over receive all of the important details about their orders. After that, most of the day consists of managing customer relations and tracking various issues or concerns that may arise.
DECO: What’s it like to be a part of the Customer Service team?
Peter: It can sometimes be a bit hectic since there never seems to be enough time in a day to get all of the projects done, but the appreciation I get from my customers when projects are completed is worth every second of the hectic day.
DECO: What are some hobbies you hold outside of Customer Service and the lighting industry?
Peter: My hobbies include playing tennis and tinkering with cars. I am a national tennis champion of a league I participate in since my high school years. Updating and tinkering with cars has always been a passion of mine that I’ve been meaning to spend more time on lately.
DECO: How has your career evolved at Deco Lighting?
Peter: I have been given more responsibility over the year and a half I have been here. Being in a growing company is complex and implementing new processes and procedures is challenging but exciting at the same time.
DECO: What’s your favorite part of working at Deco Lighting?
Peter: The company culture and trust from our superiors that we will be accountable for our work load. Our upper management gives us the freedom and responsibility to execute projects effectively.
DECO: In the LED lighting industry, what do you see as one of the most exciting developments in the near future that will make a large impact?
Peter: The new technologies that are coming into the lighting industry are most exciting to me. Lighting controls and smart electronics fascinate me because of how ubiquitous they are becoming. The huge cost savings that lighting provides now is also a topic of interest for me, and seems like a no-brainer to me when it comes to the efficiency of newer LED technology
DECO: What different projects have you worked on in the past?
Peter: The Beltway Plaza project was very interesting to me because it incorporated brands that I’m familiar with and use every day. Seeing a lot of local projects that span from high schools and universities to roadways and even the Rams Stadium were interesting to be a part of.